In any case, the Customer has the right to notify in writing on www.veloe.ro, that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days from receiving the product or, in the case of services, of at the conclusion of the contract.
If within 14 calendar days, for any reason, you want to give up the purchase of your product, it is enough to send it to us and you will receive the money back in the account.
According to art. 7 para. 1 of Government Ordinance 130/2000 regarding the legal regime of distance contracts and Law no. 51/2003, which approves the Ordinance, "the consumer has the right to unilaterally terminate the distance contract, within 14 days, without penalties and without invoking any reason".
In any situation of returning the products, they must be in the same condition in which they were sent to the Customer, in the original packaging, with the labels intact and together with all the documents that accompanied it (invoice, warranty certificates, etc .).
The cost of the return, according to the law, will be borne by the Client.
The money related to the goods will be returned in full, without refunding the transport cost and refund fees if applicable (if cash was paid to the courier).
If the goods have been paid with the card, the value of the goods will be returned (without transport or card processing fees) in max 10 working days.